Contact — 06
Contact & Support
A real person, every time.
We are a small team that cares deeply.
You will not reach a script. You will reach a person.
If you have a question, a concern, or simply want to share the moment your child opened their book for the first time — we want to hear from you. Every message is read. Every reply is personal.
✦ For Urgent Matters
What to Include in Your Message
The email address linked to your account.
Your child's name and the title of the book.
A brief description of what happened or what you need.
You do not need to write formally. You do not need to use the right words. Just tell us what is going on, in whatever way feels natural.
Common Reasons to Contact Us
Book issues
stuck generation, missing illustrations, anything that feels wrong
We will investigate and resolve it, usually within the same day.
Payment questions
unexpected charges, access issues after payment
Tell us immediately. We will locate your order and make it right.
Delivery concerns
no email notification, book not appearing in library
Check spam first, then your library. If it's still not there, we'll find it.
Anything else
a question, a compliment, a suggestion
We read everything. We appreciate every word.
◈ Our Promise
Every message is read by a real person.
Every response is written with care.
Every problem is treated as if it were our own.
Your child will only be this age, with this face and this heart, for a very short time. We are honoured to help you hold onto it.
— The Fii Erou Team
eroulmeu.ro